Chatbase

Chatbase is a platform for building and operating customer-facing AI agents. Teams connect company knowledge and procedures, configure actions and guardrails, test real customer scenarios, deploy across chat and other channels, and use conversation analytics to improve the agent. The current product covers support, sales, and product guidance, with helpdesk, voice, telephony, APIs, personalization, and enterprise governance available by plan.

✨ Key Features

• No-code agent building — Define an agent’s role, instructions, knowledge, procedures, actions, and branding in a workspace.
• Knowledge sources — Add files, URLs, text, Q&A, Notion pages, and connected business data to ground responses.
• Procedures and guardrails — Specify how an agent should handle recurring tasks, limits, escalation, and sensitive requests.
• AI Actions — Connect APIs and integrations so an agent can retrieve information or take approved actions during a conversation.
• Scenario and regression testing — Run common and edge-case customer scenarios, save tests, and re-run them after changing sources or instructions.
• Traces and observability — Inspect retrieved sources, procedures, actions, escalation decisions, and conversation traces before and after deployment.
• Omnichannel deployment — Publish agents across website chat, WhatsApp, email, Slack, and other supported channels.
• Helpdesk and human escalation — Route complex cases to people, create or respond to tickets, and keep conversation context attached.
• Analytics and optimization — Track resolution, conversation volume, escalations, satisfaction, topics, and customer questions to refine the agent.

💳 Pricing

• Free — US$0/month. Includes limited model access, 50 message credits/month, 1 agent, 1 MB training content, and 1 workspace member; free agents are deleted after 14 days of inactivity.
• Hobby — US$40/month on the current monthly page, or US$32/month when billed annually. Includes 700 message credits/month, 2 members, integrations, basic analytics, attachments, and advanced models.
• Standard — US$150/month, or US$120/month billed annually. Includes 4,000 message credits/month, 3 members, helpdesk, voice, telephony, outbound campaigns, API access, personalization, auto-retraining, and advanced integrations.
• Pro — US$500/month, or US$400/month billed annually. Includes 15,000 message credits/month, 5 members, advanced analytics, source suggestions, and tickets as a source.
• Enterprise — Custom pricing. Adds higher limits, flexible billing, custom roles, SSO, white-labeling, audit logs, priority support, SLAs, HIPAA eligibility, and zero data retention.
• Add-ons — The public page lists auto recharge at $40 per 1,000 message credits, extra AI agents at $25/agent/month, and removal of Chatbase branding at $99/month; annual prices may differ.

Pricing note — Chatbase’s current page distinguishes monthly and annual prices and states annual billing is 20% off. Confirm credits, model access, integrations, add-on terms, taxes, and any regional checkout differences before subscribing.

⚖️ Alternatives Compared

🎯 Use Cases

• Customer support — Answer product and policy questions, resolve routine issues, and escalate exceptions with context.
• Sales qualification — Engage prospects, answer pricing questions, qualify leads, and book demos or appointments through actions.
• Product guidance — Help customers understand products with a consistent, on-brand agent across channels.
• E-commerce service — Connect order, subscription, or product systems so the agent can retrieve details and perform approved tasks.
• Helpdesk automation — Respond to tickets or create a human ticket when a conversation needs support staff.
• Agent quality assurance — Test real scenarios, review traces, and run regression suites before and after changes.
• Enterprise deployment — Apply permissions, audit, SSO, privacy, and retention controls to a customer-facing agent program.