Flow XO

Flow XO is a hosted chatbot and workflow automation platform. Users connect bots to web messenger, Facebook Messenger, Slack, Telegram, Twilio SMS, and other channels, then build trigger/action flows. The site lists 100+ integrations, including webhooks, email, Sheets, Stripe, Salesforce, Zendesk, WooCommerce, and YouTube. Flows collect information, call services, accept payments, use AI, and hand off to live chat.

✨ Key Features

• Multi-channel bots — Connect the same flow to web chat, Facebook Messenger, Slack, Telegram, Twilio SMS, and other supported channels.
• Visual workflows — Start a flow with a keyword, message, webhook, schedule, or service event, then chain actions to produce a response or automation.
• 100+ integrations — Use services such as email, Google Sheets, Mailchimp, Stripe, Salesforce, Zendesk, WooCommerce, and YouTube as triggers or actions.
• Webhooks and HTTP actions — Connect applications that lack a native integration through webhooks or custom HTTP requests.
• AI assistants and text generation — Add AI to chat and text tasks using Flow XO AI credits or a connected OpenAI API key.
• Knowledge-base answers — Use the paid plan’s knowledge-base feature to support chatbot answers from configured information.
• Payments in chat — Request one-off payments through Stripe from a bot conversation.
• Live-chat handoff — Transfer a bot user to a human agent when automation should stop.
• Team collaboration and logs — Add team members, review interaction logs, and download account data according to the plan.
• Templates and reusable flows — Start from preconfigured examples or create a flow from a blank workspace.

💳 Pricing

The official pricing page currently lists:

• Free Forever — Free; 100 interactions per month, 5 bots or active flows, 2 weeks of logs, Flow XO for Chat and Workflow, and community support. Free interactions reset monthly; non-instant triggers run at a 5-minute interval.
• Standard — US$25/month; 5,000 interactions, 15 bots or active flows, 5 team members, premium integrations, AI Assistants, Knowledge Base, 3 months of logs, data download, branding removal, 250 AI credits, and priority support. Non-instant triggers can run at a 1-minute interval.
• Add-ons — Additional 5 bots/active flows cost $10/month, 25,000 interactions cost $25/month, a team member costs $5/month, and 100 AI credits cost $1/month.
• Agency — Available for agencies and resellers; current commercial pricing is not published on the reviewed pricing page.
• Enterprise — Available for single organizations with high volume and scale-based interaction costs; contact Flow XO for pricing.
• Done-For-You — Managed bot-building and maintenance plans start at US$249/month, with webhooks, discounted bots and flows, white labeling, and other managed features.

Annual prepayment is available with a stated 10% discount. AI credits are separate from core interactions: Standard includes 250 monthly credits, additional credits cost $1 per 100, and users may bring their own OpenAI API key. Confirm current taxes, channel fees, and plan availability before purchase.

⚖️ Alternatives Compared

🎯 Use Cases

• Customer support teams — Answer recurring questions, collect details, and hand complex conversations to agents.
• Lead-generation teams — Capture contact data, qualify visitors, and send leads to CRM or spreadsheet systems.
• E-commerce operators — Connect store events, answer product questions, and request payments through chat.
• Operations teams — Trigger notifications, update records, and call internal services from webhooks or schedules.
• Marketing teams — Broadcast or route messages across supported social and messaging channels.
• Agencies and resellers — Build and maintain bots for multiple clients using reusable flows and managed options.
• Developers — Extend native integrations with HTTP actions, webhooks, custom requests, or code tasks.
• Internal teams — Use a knowledge base and AI assistant to provide consistent answers from configured information.