Tidio

Tidio combines live chat, ticketing, marketing automation, and Lyro AI Agent for website customer service. Lyro learns from support content and answers using that knowledge, while human agents can review conversations and take over when needed. Tidio’s pricing separates the core customer-service packages from Lyro AI Agent and Flows add-ons, so the actual cost depends on the selected conversation and automation quotas.

✨ Key Features

• Lyro AI Agent — Answer customer questions from supplied support content and handle repetitive conversations with natural-language understanding.
• Knowledge sources — Feed Lyro website links, PDFs, and manual entries, then update its knowledge base as information changes.
• Human handoff — Redirect questions outside the agent’s knowledge to the support team and let an operator take over in real time.
• Smart Actions — Automate tasks such as order updates, lead qualification, and product recommendations when connected to external systems.
• Multichannel support — Respond through live chat, WhatsApp, Instagram, and Messenger on supported plans/channels.
• Flows builder — Create drag-and-drop, rule-based paths for lead capture, sales prompts, and predefined questions.
• Live chat and ticketing — Manage human conversations, support email, social messages, assignment, notes, and tags as tickets.
• Copilot — Generate suggested replies for incoming chats and tickets that agents can edit before sending.
• Analytics and missed questions — Monitor conversations and identify questions Lyro could not answer so the knowledge base can be improved.
• Integrations — Connect Zendesk, Intercom, Salesforce, and 20+ platforms through applicable Tidio plans.

💳 Pricing

• Free — Free forever. Includes live chat for up to 50 unique visitors/month, 100 Flows visitors/month, desktop/mobile access, and a one-off lifetime Lyro allowance of 50 conversations.
• Starter — $24.17/month billed annually, with 100 billable conversations and a 7-day free trial. Includes live chat, ticketing, basic analytics, and 50 one-off Lyro conversations.
• Growth — Starts at $49.17/month billed annually, from 250 billable conversations, with a 7-day free trial. Adds advanced analytics, permissions, and automatic chat assignment.
• Lyro AI Agent — Standalone Lyro quotas range from 50 to 1,000 conversations/month; the reviewed pricing page displays a starting price of $32.50/month equivalent with annual billing for 50 conversations. Higher/custom quotas are available through Plus.
• Flows — Available as a standalone automation product or bundle; pricing depends on visitor quota and current checkout terms.
• Plus — Starts at $300/month plus monthly usage charges. AI and human conversations are billed separately under the selected usage terms.
• Premium — Custom pricing for larger teams and custom support quotas/seats.

Pricing note — Lyro’s initial 50 conversations are lifetime and do not refresh. Paid Lyro quotas refresh 30 days after payment, and one conversation counts when Lyro first replies in a new thread; additional replies in that thread do not count again.

⚖️ Alternatives Compared

🎯 Use Cases

• E-commerce teams：Answer product questions, recommend items, and automate order updates.
• SaaS support teams：Train Lyro on help content and hand off complex issues to human agents.
• Marketing teams：Use Flows to capture leads and guide visitors through predefined paths.
• Customer-service managers：Review analytics, missed questions, and conversation quality.
• Sales teams：Qualify leads through Smart Actions and route conversations to the right operator.
• Multichannel teams：Manage website, social, and messaging conversations from one support setup.
• Developers and admins：Connect Tidio to CRM/help-desk systems and configure knowledge sources.