LiveChat

LiveChat is a customer messaging platform for website support and sales teams. It combines a customizable chat widget with a shared inbox, connected messaging channels, agent routing, reporting, automation, and AI-assisted support. Teams can use it for real-time conversations, lead engagement, ecommerce assistance, and asynchronous follow-up; the exact channel and AI capabilities depend on the current product configuration and connected Text products.

✨ Key Features

• Website chat widget — Add live chat to websites and apps, with customization, agent profiles, accessibility settings, and multiple-language options.
• Shared conversation inbox — Keep website chat and connected customer messages in one workspace with customer context and history.
• Omnichannel connections — Connect Facebook Messenger, Instagram for Business, SMS, email, WhatsApp Business, Apple Messages for Business, and in-chat voice, video, or screen sharing where available.
• AI Agent handoff — Use the current AI Agent experience to resolve eligible cases and hand conversations to a human when needed.
• Canned responses and message sneak-peek — Reuse approved replies and see what a visitor is typing before they send it.
• Routing and assignment — Route chats automatically or assign them manually from the queue.
• Chat organization — Use tags, archives, transcripts, private notes, chat transfers, notifications, inactivity messages, and customer ratings.
• Lead and ecommerce tools — Display product cards, connect ecommerce context, set goals, track sales, and send targeted messages.
• Reports and dashboards — Review chat, ticket, customer satisfaction, teammate, sales, ecommerce, and AI Agent metrics, with filters and data export.
• Team administration — Manage agent accounts, groups, roles, supervision, chat limits, work schedules, and agent performance.
• Developer interfaces — Integrate with the Customer SDK, webhooks, widget JavaScript API, Chat API, and Reports API.
• Marketplace integrations — Connect LiveChat with more than 200 third-party tools through its marketplace.

💳 Pricing

• Starter — From $19 per person per month when billed annually.
• Team — From $49 per person per month when billed annually.
• Business — From $79 per person per month when billed annually.
• Enterprise — Custom pricing; request a call.
• Free trial — The official site advertises a 14-day free trial with no credit card required.
• Current product changes — The pricing page also presents Text and connected products such as AI Agent, HelpDesk, ChatBot, and KnowledgeBase; verify which features, seats, channels, AI usage, taxes, and regional terms apply before subscribing.

⚖️ Alternatives Compared

🎯 Use Cases

• Website customer support — Answer pre-sale and post-sale questions in real time.
• Lead qualification — Engage visitors, collect context, and route promising conversations to sales.
• Ecommerce assistance — Show product information and shopping context during a conversation.
• After-hours follow-up — Capture messages with ticket forms or email follow-up when agents are unavailable.
• Omnichannel service — Handle website, social, messaging, and email conversations from connected channels.
• Support team routing — Distribute conversations among specialist groups and available agents.
• Self-service and automation — Pair the inbox with AI Agent, ChatBot, HelpDesk, or KnowledgeBase capabilities when enabled.
• Service quality management — Review response, satisfaction, sales, and agent performance reports.
• Custom integrations — Connect customer data and workflows through APIs, SDKs, webhooks, or marketplace apps.

LiveChat availability, AI resolution rates, connected channels, and plan limits can change by product version, region, and account configuration; verify them on the official site before relying on a particular capability.