AI tools in Customer Support

Customer Support — hand-reviewed AI tools in this category, with pricing, tags, and official links.

Zoho Desk

Freemium

Customer Support

Zoho Desk is AI helpdesk with auto-ticket routing.

zoho.comTry it

Tawk.to

Freemium

Customer Support

Free live chat with a limited AI Assist Hobby tier and optional paid AI and service add-ons

www.tawk.toTry it

Salesforce Service Cloud

Paid

Customer Support

Paid Salesforce customer-service CRM with case management, automation and edition-specific AI agents.

www.salesforce.comTry it

LiveChat

Paid

Customer Support

Paid live chat and customer messaging for website support and sales

www.livechat.comTry it

KalTalk

Freemium

Customer Support

Customer support and sales agents connected to a shared messaging inbox

kaltalk.comTry it

HubSpot Service Hub

Freemium

Customer Support

Customer service software for help desks, support automation and CRM-connected customer interactions

www.hubspot.comTry it

Help Scout

Freemium

Customer Support

Shared inbox and customer support tools with a basic free plan and separately priced AI features

www.helpscout.comTry it

Gorgias

Paid

Customer Support

Ecommerce conversational AI platform with a unified helpdesk, AI Agent, and revenue-focused support workflows

www.gorgias.comTry it

Freshdesk

Paid

Customer Support

AI-powered helpdesk for ticketing, self-service, automation, analytics, and customer support collaboration

freshdesk.comTry it

Crisp

Free

Customer Support

AI-first omnichannel customer support with shared inboxes and automation

crisp.chatTry it

Chatwoot

Freemium

Customer Support

Open-source omnichannel customer support desk with shared inbox, AI assistance, and self-hosting

www.chatwoot.comTry it

Zendesk AI

Paid

Customer Support

AI customer-service agents, agent copilot, knowledge, triage, and omnichannel support automation

www.zendesk.comTry it

Tidio

Free

Customer Support

Customer support platform combining live chat, ticketing, Flows, and the Lyro AI agent

www.tidio.comTry it

Intercom Fin

Paid

Customer Support

Intercom Fin is AI support bot with a free trial for small teams, powered by advanced language models.

www.intercom.comTry it

Freddy AI for Freshdesk

Paid

Customer Support

Freshworks AI for customer-facing resolution, agent assistance, and support insights