Crisp

Crisp is an omnichannel customer-support platform with a shared inbox, chat widget, knowledge base, support CRM, analytics, and AI agents. Its Hugo AI agent can be trained on business resources and deployed across web chat, WhatsApp, Messenger, Instagram, and email. Crisp also provides routing, automation, multilingual translation, ticketing, integrations, and team collaboration.

✨ Key Features

• Centralize conversations — Manage customer messages in a shared inbox.
• Add a website chat widget — Engage visitors directly from a website.
• Deploy Hugo AI — Automate customer conversations using business knowledge.
• Train on business sources — Connect help articles, websites, chats, and internal data.
• Build AI workflows — Configure actions and channels with a visual builder.
• Support omnichannel messaging — Connect email, WhatsApp, Instagram, Messenger, SMS, Line, Viber, Telegram, and more.
• Manage customer data — Organize profiles and support context in the inbox.
• Automate routing and tasks — Assign conversations and connect third-party actions.
• Translate conversations — Provide multilingual messaging across supported channels.
• Measure support performance — Use analytics, conversation ratings, and customer-satisfaction signals.

💳 Pricing

• Free — $0; website chat widget, shared inbox, mobile apps, chat SDKs, contact forms, ecommerce integrations, 2 seats, and no included AI credits.
• Mini — $45/month per workspace; 4 seats, around 90 automated conversations, and $5 included AI credits.
• Essentials — $95/month per workspace; 10 seats, around 450 automated conversations, $25 AI credits, omnichannel inbox, workflow builder, AI chatbot, knowledge base, analytics, and routing rules.
• Plus — $295/month per workspace; 20+ seats, around 1,350 automated conversations, $75 AI credits, AI-first support suite, task automations, ticketing, 100+ integrations, white labeling, and advanced analytics.
• Enterprise — Custom pricing with onboarding, SLA, enhanced limits, custom features, and training.

⚖️ Alternatives Compared

🎯 Use Cases

• Answering website visitor questions with AI.
• Managing email and social support from one inbox.
• Training Hugo on product documentation and help articles.
• Routing conversations to the right support operator.
• Automating repetitive support tasks and ticket creation.
• Translating customer conversations across languages.
• Tracking customer satisfaction and team performance.
• Connecting support conversations to ecommerce systems.
• Scaling customer support across multiple channels.