Mural

Mural is a visual collaboration platform built for shared work sessions and facilitated problem solving. Teams use flexible infinite or resizable canvases, sticky notes, diagrams, templates, reactions, voting, private mode, timers, and presentation controls to move from ideas to decisions. Mural AI is available on Team+, Business, and Enterprise plans and can cluster sticky notes, generate mind maps, summarize canvas content, and support guided visual workflows. Mural also provides rooms, workspaces, integrations, mobile and desktop apps, enterprise governance, and flexible visitor access. Its differentiator is structured facilitation and visual alignment rather than a generic AI chat interface.

✨ Key Features

• Flexible visual canvas — Use infinite or resizable canvases for collaborative sessions.
• Sticky notes, text, drawings, images, and icons — Capture ideas and feedback in a shared workspace.
• Templates and content library — Start with hundreds of templates or reuse saved diagrams and objects.
• Mapping and diagramming — Visualize workflows, relationships, customer journeys, and team decisions.
• Facilitation controls — Use timers, summon, facilitator lock, outline/instructions, hide/reveal, and custom toolbar controls.
• Voting and private mode — Prioritize options or collect input anonymously while reducing groupthink.
• Comments, reactions, and sharing — Communicate asynchronously and distribute murals through links.
• Mural AI clustering — Automatically group sticky notes by topic or another criterion.
• Mural AI mind maps and summaries — Generate mind maps and summarize canvas content where AI is enabled.
• Rooms and workspaces — Organize murals across open/private rooms and workspaces according to the plan.
• Integrations and apps — Connect tools such as Microsoft Teams, Zoom, Webex, Jira, Google Workspace, Slack, Adobe Creative Cloud Library, and more.
• Enterprise access and security — Support SSO, SCIM, audit logs, 2FA, data residency, BYOK, privacy controls, and reporting APIs on applicable plans.

💳 Pricing

• Free — $0 for unlimited members; unlimited murals with 3 editable murals at a time, unlimited view-only visitors, open rooms, and core visual collaboration and facilitation features.
• Team+ — $9.99/member/month billed annually or $12/member/month billed monthly; unlimited editable murals, unlimited visitors with editing rights, private rooms, Mural AI, and basic integrations.
• Business — $17.99/member/month billed annually on the reviewed pricing page; Team+ features plus SAML 2.0 SSO, unlimited external users, advanced integrations, LUMA frameworks, invoice payment, and priority support.
• Enterprise — Custom pricing; multiple workspaces, enhanced privacy, advanced security and administration, SCIM, audit logs, downloadable reports, reporting APIs, required 2FA, data residency, BYOK, premier support, and expert collaboration training.

Mural says one-time collaborators can participate as free visitors, while seat requirements and guest rights vary by plan. Mural AI is currently included on Team+, Business, and Enterprise plans with unlimited use subject to fair-use controls; the company may change this as the feature evolves. Confirm taxes, billing interval, visitor permissions, AI availability, and enterprise terms before purchase.

⚖️ Alternatives Compared

🎯 Use Cases

• Design thinking workshops: Run structured ideation, clustering, voting, and prioritization.
• Product discovery: Map customer journeys, stakeholders, opportunities, and hypotheses.
• Retrospectives and team meetings: Facilitate agendas, collect input privately, and turn outcomes into next steps.
• Strategic planning: Build roadmaps, frameworks, decision maps, and alignment artifacts.
• Sales discovery and consulting: Visualize customer needs and collaborate with clients or partners.
• Remote and hybrid collaboration: Replace physical whiteboards with guided asynchronous or live sessions.
• Research synthesis: Cluster interview notes, identify themes, and summarize a shared canvas.
• Training and workshops: Use templates, timers, participation controls, and presentations for learning sessions.

Mural workspaces can contain customer research, strategy, personal information, or confidential workshop content. Review visitor links, room privacy, permissions, AI data handling, retention, SSO/SCIM, and enterprise residency requirements before sharing sensitive murals.