New Relic

New Relic is a cloud observability platform for collecting, querying, visualizing, and alerting on telemetry across applications, infrastructure, services, browsers, mobile apps, synthetics, and logs. Its platform includes APM with distributed tracing, infrastructure monitoring, error tracking, digital experience monitoring, log management, serverless monitoring, dashboards, alerts, integrations, and AI-assisted operations. New Relic AI and related intelligent-observability capabilities help engineers investigate incidents and understand system behavior, but New Relic remains an observability platform rather than a general-purpose AI agent. Pricing is based on users and data ingest or on compute capacity and data ingest, not on host count.

✨ Key Features

• Application Performance Monitoring — Monitor application transactions, response times, errors, dependencies, and distributed traces.
• Infrastructure monitoring — Observe hosts, containers, cloud services, Kubernetes, and system health without per-host charges.
• Log management — Ingest, search, analyze, and correlate logs with application and infrastructure telemetry.
• Distributed tracing and service maps — Follow requests across services and visualize dependencies and bottlenecks.
• Error tracking — Detect, group, and investigate application errors and regressions.
• Digital Experience Monitoring — Monitor browser, mobile, and synthetic experiences, including scripted availability checks.
• Dashboards, queries, and alerting — Use NRQL and dashboards to investigate data and notify teams about conditions.
• AIOps and New Relic AI — Apply AI-assisted investigation and operational insights to observability data where the edition and enabled capability permit.
• Security monitoring — Analyze security data and use Security RX capabilities within the applicable pricing and data model.
• Transaction 360 and intelligent observability — Bring transaction context and related signals together for deeper troubleshooting.
• Integrations and agents — Connect more than 700/780 integrations and collect telemetry from major cloud, language, database, and infrastructure ecosystems.
• Governance, APIs, and ecosystem tooling — Use log obfuscation, Data Plus, retention options, EU data-center storage, and enterprise controls; automate configuration, queries, dashboards, alerts, and observability workflows through APIs.

💳 Pricing

• Free and Standard — Free is $0 forever with no credit card required, 100 GB monthly ingest, one full-platform user, unlimited basic users, 50+ capabilities, at least 8-day retention, log obfuscation, and 500 synthetic checks. Standard is for small teams with up to 5 full-platform users, ticketed support, a 2-business-day SLA, and SAML SSO; listed user pricing starts at $10 for the first full-platform user, with core users at $49/user.
• Pro — Edition for larger or more complex workloads; unlimited full-platform users, commitment options, and a 2-hour critical initial support response SLA. The reviewed pricing page lists $349/full-platform user for annual commitments or $418.80/user for monthly pay-as-you-go; core users are $49/user.
• Enterprise — Custom pricing; Pro features plus priority ticket routing, a 1-hour critical initial support response SLA, and eligibility for FedRAMP Moderate and HIPAA with Data Plus. Core users remain listed at $49/user; full-platform pricing is contact sales.
• Data ingest — The first 100 GB/month is free; original data is $0.40/GB beyond that, or $0.60/GB for Data Plus. EU data-center storage adds $0.05/GB/month, and extra synthetic checks are listed at $0.005/check.
• Advanced Compute — Optional usage-based compute for capabilities such as Transaction 360, Security RX, Cloud Cost Intelligence, and New Relic AI. New Relic also offers a compute pricing model with no user fees, where applicable.

Basic users are free on every edition but have more limited permissions; core and full-platform users unlock additional capabilities. Access and billing can change when Advanced Compute, Data Plus, retention, or other add-ons are enabled. Confirm the edition, user type, ingest option, compute model, retention, region, and annual commitment before estimating cost.

⚖️ Alternatives Compared

🎯 Use Cases

• Production application monitoring: Trace requests, identify slow transactions, and investigate errors.
• Incident response: Correlate metrics, logs, traces, and changes while diagnosing an outage.
• Cloud and Kubernetes operations: Monitor infrastructure, containers, services, and capacity.
• Digital experience monitoring: Track browser, mobile, synthetic, and end-user performance.
• SRE and reliability programs: Set alerts, service-level views, dashboards, and operational runbooks.
• Security and compliance observability: Analyze security data and apply obfuscation, retention, and governance controls.
• AI application monitoring: Observe AI-related workloads and use New Relic AI or intelligent-observability features where licensed.
• Engineering productivity: Surface telemetry in IDEs, automate platform workflows, and connect observability to incident tools.

New Relic can process application telemetry, logs, user-experience data, security data, and potentially sensitive identifiers. Configure obfuscation, retention, access roles, regional storage, data governance, and alert destinations before sending production data. Treat AI-generated investigations as recommendations and verify them against traces, logs, and metrics.