KalTalk

KalTalk is an AI customer-support and sales agent platform that gives teams one inbox for live chat, email, and WhatsApp. The agent answers from a company’s own documents, follows the brand’s tone, resolves routine questions, escalates complex cases with context, and can proactively contact visitors whose buying intent is high. It is designed for teams that want support automation while keeping humans in control of escalations and customer conversations.

✨ Key Features

• AI support agent — Answer account-aware customer questions from plans, documentation, SOPs, and other knowledge sources.
• AI sales agent — Engage visitors proactively when their behavior indicates they may be ready to evaluate or buy.
• Unified inbox — Sync live-chat, email, and WhatsApp conversations in one workspace.
• Knowledge base — Add articles, Markdown, PDFs, URLs, or sitemaps; published help-center articles can also inform the agent.
• Brand voice — Set a tone once so replies follow the company’s chosen style.
• Smart human handoff — Escalate to a teammate as a ticket with the customer’s order, plan, and issue context.
• Proactive rules and triggers — Define when the agent should reach out to live website visitors.
• Buyer-intent scoring — Score behavior such as page views, pricing or docs visits, return visits, and direct messages.
• Visitor journey view — Review the journey behind an intent score and configure plan-dependent lookback windows.
• AI resolutions and usage tracking — Measure conversations and cases resolved by the AI; paid plans continue with metered overage where applicable.
• Feedback and analytics — Review agent performance and customer feedback to improve support operations.
• Help-center publishing — Publish the knowledge library as a searchable customer help site.

💳 Pricing

• Starter — $0/month; up to 50 conversations/month, 2 team members, web-chat widget, 10 AI draft polishes/month, and community support. This plan does not include the AI agent.
• Pro — $39.99/month billed yearly; 1,000 conversations, 3 team members, AI support and sales agent, 200 AI resolutions, 2,500 tracked visitors, 14-day buyer-intent journey, 1 email mailbox with custom domain, and 100 knowledge sources.
• Team — $79.99/month billed yearly; 3,000 conversations, 7 team members, 800 AI resolutions, 10,000 tracked visitors, 30-day buyer-intent journey, 2 email mailboxes, and 500 knowledge sources.
• Growth — $199.99/month billed yearly; 10,000 conversations, 15 team members, 3,000 AI resolutions, 50,000 tracked visitors, 60-day buyer-intent journey, 5 email mailboxes, and 2,000 knowledge sources.
• Enterprise — Custom agreement with higher limits, volume pricing, SSO, SLA and dedicated support; exact usage limits follow the agreement.

Annual billing saves two months. KalTalk counts conversations and AI resolutions for usage; paid overages may be added per unit, while the free plan has a hard cap. Prices and limits can change, so confirm the live pricing page and billing terms before purchase.

⚖️ Alternatives Compared

🎯 Use Cases

• Deflect routine support tickets — Ground answers in plans, docs, and policies while routing exceptions to humans.
• Cover support across channels — Bring website chat, support email, and WhatsApp into one team inbox.
• Qualify high-intent visitors — Use journey signals and thresholds to start a timely sales conversation.
• Maintain consistent brand voice — Configure tone centrally for AI replies and review the result before changing policy.
• Launch a help center quickly — Reuse one knowledge library for AI answers and customer self-service articles.
• Onboard a small support team — Start with web chat and expand channels, seats, and knowledge sources as volume grows.
• Measure automation impact — Track conversations, AI resolutions, feedback, and escalations against plan limits.
• Keep humans in control — Let agents claim conversations and handle sensitive, unusual, or high-value cases.