Chatwoot

Chatwoot is an open-source support platform for bringing website chat, email, WhatsApp, social messaging, voice, and API conversations into a shared inbox. Teams can assign conversations, automate repetitive work, use Captain AI, measure service performance, and choose Cloud or self-hosted deployment.

✨ Key Features

• Omnichannel inbox — Manage website live chat, email, WhatsApp, Facebook, Instagram, TikTok, Telegram, LINE, SMS, voice, and API conversations from connected inboxes.
• Team collaboration — Assign conversations, use private notes and mentions, create teams, add labels, set priorities, and prevent duplicate replies with collision detection.
• Conversation workflows — Use statuses, filters, canned responses, macros, automation rules, business hours, SLAs, and auto-assignment to organize support operations.
• Captain AI — Use the AI assistant for customer answers, Copilot for reply suggestions, memories, summaries, content-gap discovery, and knowledge-based responses; AI usage is credit-based.
• Knowledge base and self-service — Publish a help center, connect support content, and let customers find answers before opening a conversation.
• Reporting and CSAT — Review conversation, agent, team, inbox, label, and customer-satisfaction reports.
• Integrations and APIs — Connect Slack, webhooks, REST APIs, Dialogflow, Google Translate, Linear, dashboard apps, and other supported integrations.
• Cloud or self-hosting — Use Chatwoot Cloud or deploy the open-source product on a company’s cloud or on-premises infrastructure with Docker, Kubernetes, or supported installers.

💳 Pricing

Chatwoot Cloud — The public pricing page lists a 15-day trial and these annual prices:

• Hacker — US$0 per agent/month, up to 2 agents and 500 conversations/month; website live chat is included, while voice, Captain AI, help center, teams, automation rules, SSO/SAML, and audit logs are not included. Data retention is 30 days.
• Startups — US$19 per agent/month; unlimited conversations subject to fair use, all listed non-voice channels, help center, and 300 Captain AI credits/month. Data retention is 1 year.
• Business — US$39 per agent/month; adds voice, teams, automation rules, and 500 Captain AI credits/month. Data retention is 2 years.
• Enterprise — US$99 per agent/month; adds SSO/SAML, audit logs, and 800 Captain AI credits/month; data retention is 3 years.

Captain AI additional credits are listed at US$20 per 1,000 credits. Self-hosted pricing lists Community Edition at US$0 per agent/month, Premium Support at US$19 per agent/month billed annually, and Enterprise Edition at US$99 per agent/month billed annually. Self-hosted infrastructure, support, AI, branding, permissions, SSO, and SLA availability differ by edition.

Pricing note — Unlimited usage is subject to Chatwoot’s fair-use policy. Startups excludes Voice; Business and Enterprise include it. Confirm channel availability, agent limits, credit usage, taxes, data residency, and self-hosted infrastructure costs before purchase.

⚖️ Alternatives Compared

🎯 Use Cases

• Omnichannel customer support — Let agents handle web, email, messaging, social, voice, and API conversations in one workspace.
• SaaS helpdesk — Connect a help center, inbox, customer history, canned responses, and reports for product support.
• E-commerce service — Answer order or product questions, use WhatsApp and social channels, and escalate complex cases to staff.
• AI-assisted support — Use Captain to answer common questions, draft replies, summarize conversations, and identify knowledge gaps.
• Distributed support teams — Assign work to teams, set business hours and SLAs, and collaborate through private notes and mentions.
• Self-hosted support — Keep conversation data on company infrastructure when deployment control or data ownership matters.
• Product feedback operations — Use labels, segments, custom attributes, and reports to identify recurring issues and customer sentiment.
• Developer-integrated support — Connect custom channels and internal systems through REST APIs, webhooks, and dashboard apps.