Tawk.to

tawk.to is a customer messaging platform centered on a free website live-chat widget. It provides a shared inbox for conversations, visitor monitoring, ticketing, knowledge-base tools, team collaboration, mobile and desktop apps, and video, voice, and screen-sharing add-ons. AI Assist adds automated help for support workflows, while tawk.to also offers optional human chat agents and other paid add-ons. The core live-chat product is free; add-on pricing varies by feature, staffing hours, storage, or usage. Teams should confirm current AI and service-agent terms before publishing.

✨ Key Features

• Live chat widget — Talk with visitors directly on a website.
• Shared inbox — Centralize conversations for support teams.
• Visitor monitoring — See visitors and active browsing context.
• Ticketing — Track conversations that need follow-up.
• Knowledge base — Publish self-service help content.
• AI Assist — Add automated assistance to support workflows.
• Video and voice — Connect with customers through calls.
• Screen sharing — Troubleshoot while viewing a customer’s screen.
• Team collaboration — Assign and manage conversations together.
• Mobile and desktop apps — Respond from supported devices.
• Human chat services — Outsource live-chat coverage by the hour.
• Reporting and history — Review chat transcripts and activity.

💳 Pricing

• Core live chat — Free; paid AI and other add-ons are optional.
• AI Assist Hobby — Free with 100 message credits/month, one AI agent and up to 100 crawled pages.
• AI Assist Growth — US$29 monthly or US$290/year; 1,000 monthly message credits, three AI agents and 500 crawled pages.
• AI Assist Business — US$99 monthly or US$990/year; 5,000 monthly message credits, five AI agents and 2,000 crawled pages.
• AI Assist Enterprise — US$399 monthly or US$3,990/year; 20,000 monthly message credits, ten AI agents and 10,000 crawled pages.
• Credits and extras — AI replies, Smart Reply and AI Commands consume message credits. Purchased packs cost US$30/1,000 credits, carry over and do not expire; plan allocations reset on renewal. Storage/data-source and API limits differ by tier. Other add-ons and human staffing are priced separately.

⚖️ Alternatives Compared

🎯 Use Cases

• Website support: Answer visitor questions in real time.
• Lead capture: Engage prospects while they browse.
• Ticket follow-up: Turn unresolved chats into tracked tickets.
• Self-service: Deflect routine questions with a knowledge base.
• Technical troubleshooting: Use voice or screen sharing.
• Small-business support: Operate a support inbox at low cost.
• Outsourced coverage: Add human agents during nights or weekends.
• Team reporting: Review transcripts, response activity, and trends.