Medallia

Medallia Experience Cloud is an enterprise platform for understanding customer and employee experiences. It combines feedback capture, text and speech analytics, reporting and follow-up workflows. This historical MonkeyLearn directory route now points to Medallia: Medallia's official subsidiary notice lists MonkeyLearn Inc., but the broader platform should not be treated as a renamed, free version of the old standalone MonkeyLearn API.

✨ Key Features

• Feedback capture — Bring together survey, digital, social, speech and video signals.
• Text analytics — Group customer comments into topics, detect emerging themes and relate qualitative feedback to survey scores.
• Experience analysis — Investigate which customer segments, locations and business units are affected by recurring issues.
• Operational follow-up — Route role-based reports, alerts and cases to the employees responsible for resolving feedback.
• Data controls — Use administration and PII detection/redaction capabilities within the contracted platform scope.

💳 Pricing

The verified offer is a paid enterprise subscription with a sales quote and annual Experience Data Record (EDR) tiers. An EDR covers data associated with one customer or employee interaction; it is not simply a per-user or survey-response charge. No public fixed amount or ongoing free hosted entitlement was established. Any evaluation or legacy MonkeyLearn access requires separate confirmation.

⚖️ Alternatives Compared

🎯 Use Cases

• Investigate recurring topics in customer comments.
• Connect feedback themes with survey scores and affected locations.
• Route service-recovery actions to frontline teams.
• Manage customer or employee listening programs across an organization.